Join our team as a Customer Success Manager for our B2B SaaS company specializing in SEO tools. You’ll play a crucial role in ensuring our clients achieve success with our software. By building strong relationships, providing guidance, and delivering exceptional support, you’ll drive customer satisfaction, retention, and contribute to our growth.
Responsibilities:
Ensure that SE Ranking’s solutions are delivering value to Marketing Agencies and Small Businesses to hit Retention, Churn and Expansion targets.
Develop strong relationships with key stakeholders, acting as their main point of contact.
Onboard and support new customers, guiding them through implementation.
Collaborate with clients to create customized success plans aligned with their goals.
Conduct training sessions to educate customers on our SEO tools and best practices.
Provide proactive support, resolving issues promptly and offering strategic advice.
Work with internal teams to address technical or account-related problems.
Identify opportunities for renewals and upsells, partnering with the sales team.
Gather customer feedback to contribute to product improvements and roadmap.
Monitor customer usage data, identify trends, and share insights.
Requirements:
2+ years of experience in a customer-facing role, preferably in B2B SaaS.
Exceptional relationship-building and communication skills.
Passionate about customer success and delivering exceptional experiences.
Strong problem-solving and organizational abilities.
Ability to collaborate effectively with cross-functional teams.
Experience with CRM systems such as Hubspot, Jira as well as Power BI and data analysis experience is a plus.
What we offer:
20 days of vacation
Flexible work schedule
Full compensation of expenses on medical insurance
50% reimbursement of conference tickets and educational courses
Compensation for individual English courses
Fun corporate events and team building events
A top-notch product that is easy to market
Opportunity to take part in the product decision-making process
Work with a well-motivated fast-and-furious team
Supportive environment of marketing professionals that value quality above quantity
About SE Ranking:
SE Ranking is a SaaS company known for delivering comprehensive and intuitive SEO solutions. The platform leverages cutting-edge technologies such as AI and ML, granting in-house and agency SEO professionals the power to deliver results that promote sustainable business growth. Since its inception in 2013, over a million users have subscribed to SE Ranking. The SE Ranking workplace comprises 150+ talents from all over the globe. As a remote-first company, we strive to offer every team member a proper work-life balance. We take care of our employees’ physical and mental health by providing them with the relevant benefits. We value curiosity, creativity, dedication to life-long learning, transparent internal communication, and constructive feedback. To help every team member thrive and reach their full potential, we nurture a dynamic and supportive work environment that sparks growth.
Thank you for your interest!
We`ll reach out, if your qualifications match our needs.
The choice of SEO tools is huge and the range of services and prices is also wide. We were looking for a tool that supports us in our daily work in the best possible way, offers a high usability, extensive functionality and a fair price at the same time. SE Ranking meets these requirements perfectly and we do not want to miss this tool anymore in order to push the rankings of our customers.
Jan B.
Owner at JB Online Marketing
Real value for great price
Clear view of rankings and positions, site audit tool for quick scan and backlink checker are very useful. I use it a lot and also use the lead generator to get a free scan for potential clients which runs automated when they fill in the form. The dashboard gives you a good view of changes in traffic and positions. The marketing plan is a bit simple but it gives you some direction of what to do first on the website and you can also check the boxes when you finished a task which works very well
Giannis Koutsopoulos
CEO at AboutHotelier
Best seo tool a company could have
SE Ranking is the best seo platform our company has used so far. The interface of the platform is great & user-friendly. The available options are many. From tracking rankings, monitoring backlinks, keyword research to competitor analysis and website audit, everything we need to optimize our sites is just one click away. Also, for any questions or anything else we needed, the live support team replied & helped me with straight away.
Bram van den Heuvel
CEO at Brijn Webproducts BV
Excellent SEO tool for keeping track of customers
I like the automatic reports best. They are very much customisable until customer level and of course have the ability to style it to your own. This makes it easier for us, as we don’t have to make them manually anymore. Apart from that the tools inside SE Ranking are great for a quick analyses or where you want, go in to the dept.
Florian Bierschenk
Online Marketing Manager at charly.education
Good SEO Tool for small size business
I was used to work with Tools like Sistrix, Ahrefs or Searchmetrics and did not know about SE Ranking before. But those tools were too cost-intensive for a small and quick start into SEO so I tried it out and I am quite satisfied with it. I like the ability to pay for certain services with credits, as I am not using them on a very frequent level, so it actually gives me greater flexibility to only use them when needed and not paying for them even when not using them.
Nirina M. Razanamparany
Software Engineer | Co-Founder at Code & Scale
A very complete SEO Tool
The tool is very complete: keywords planning and tracking, backlinks analysis, competitions research… A very few SEO software provides all those features in this price range. Although, the customer experience is optimal: the UI is clear and intuitive and SE Ranking’s people are very kind, empathic and helpful.
I also loved that, before ever reaching out to ask for a trial account or set up a sales call, they have a demo account where you can actually play with the tool and see what the features look like beyond just a screenshot.
Joe David
Founder & Marketing Consultant at Rochallor Digital
Most comprehensive SEO tool I’ve used
I like the competition analysis tools, it provides paid and organic data, which gives me an idea on how to catch up and outrank the immediate competition for my clients. It also provides data for the potential traffic, which helps show clients the potential gains of the campaign. And with the marketing plan, I know what needs to be improved in order to get results for my clients.
Harm Hendriks
Owner at Premium Online
Perfect fit for our marketing agency
After trying a lot (10+ years of experience) SE ranking stands out on top of others because it combines everything we need for our clients. We do only provide the client with rankings, but also with the potential traffic (and revenue) of those ranking when they hit top 3 in Google. The tool let us provide the client with in depth analysis of the technical stuff ánd a marketing plan tool, so we can set goals and follow a checklist of monthly activities. And to top it all off it’s fully whitelabel.
John Sammon
Founder and CEO at Sixth City Marketing
SE Ranking helped our business increase efficiency and efficacy
We’ve used other tools in the past, but SE Ranking offers more up-to-date data and information, which benefits our agency and clients. SE Ranking allows us to access historical data with just a few clicks without ever having to leave the interface. From daily ranking updates to current search volume trends, there are numerous aspects that are essential when formulating client strategies, and with SE Ranking’s continuously updated system we are able to use this data to help our clients succeed.
Jason Barnard
Digital Consultant Marketing at Kalicube
SE Ranking is my go-to platform for SEO
It does all the important jobs incredibly well and reliably with no fuss. Site audit, Google rank tracking, traffic analysis, competitive analysis… Every step of the setup and the reporting is intuitive, and is accompanied by clear and helpful advice. And the rare times I have had the slightest problem, their client support is quick, helpful and efficient (best in the market!). All of which adds to a no-fuss, high performance platform for an expert like myself, and also the perfect tool for anyone still getting up to speed on SEO. 100% recommended.
